HideYourLinks offers a non-tangible irrevocable product & service and as such our company will not issue refunds once payment is completed, product has been accessed and service has been received.
As a customer, we would like you to understand that it is your responsibility to understand this upon purchasing our product & service at our site or via email/FBChat.
Despite this, we truly understand that there are exceptional circumstances that can take place with respect to the characteristics and features of the product and/or service we offer.
We will accept refund requests on the following reasons:
Packages Upgrade / Downgrade
If you decide, at some point, to upgrade your package (monthly-based packages only), our company will adhere to the following refund terms:
Upgrades within 3 days of previous payment – if you decide to upgrade you package within 3 days since the last old package payment, our company will issue a full refund of the old package payment after the upgrade has been completed and paid.
Upgrades after 3 days / mid-month upgrades – if you decide to upgrade your package 3 days after last old package payment, our company will issue a pro rated refund of the last payment once upgrade payment has been completed.
Package Downgrade – if you decide to downgrade your package, our company will not issue refunds nor pro rated refunds at all.
Account Cancellation – if you decide to cancel your account, our company will not issue refunds at all.
Non-delivery of the product
Since we offer an online service and our product is non-tangible, failing to deliver means: you didn’t get a subscription after payment has been made. In such cases, you should contact our support noting of the problem within 3 days from the order placing date. Our support is available for you live, via email/FBChat; otherwise, the service will be considered received and active.
Product not as described
Such cases should be reported to our support within 5 days from the date of the purchase. You should provide clear evidence and proof that the purchased product & service is not as described in our website/sales page (https://www.hideyourlinks.com/). We will not accept nor honour complaints which are based on the client’s false expectations or wishes. Hence, there should be no false expectations of our service and/or product, and we will not honour requests for refunds due to customer false expectations and/or wishes.
Third Party incompatibility
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our product with some third-party software (either plug-ins, add-ons, modules, search engines, scripts, servers, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.